Provider Onboarding & Policies
Onboarding
Welcome to Our Provider Portal
This platform is designed exclusively for licensed providers, clinics, hospitals, and organizations who need reliable access to medications, durable medical equipment (DME), and healthcare supplies.
Getting Started:
- Register: Complete the business registration form with your organization’s details.
- Approval: Our team verifies your credentials to ensure compliance.
- Access: Once approved, you can log in, view pricing, and place orders.
- Multi-User Setup: If your facility needs multiple users, sub-accounts can be added after approval.
Our onboarding team is available to guide you through registration, account setup, and your first order.
Terms & Conditions
By using this portal, you agree to the following:
- Eligibility: Access is restricted to licensed businesses, providers, and organizations.
- Orders: All orders must be placed through the portal. Minimum order quantities may apply depending on the product.
- Payments: All purchases are prepaid at checkout. We accept credit/debit cards, ACH, and HSA/FSA cards. Net terms are not currently offered.
- Pricing: Prices are subject to change based on supplier updates. Quotes are valid for 7 days.
- Compliance: Providers are responsible for ensuring that items ordered are prescribed, dispensed, or distributed in accordance with applicable state and federal regulations.
Returns & Refunds
We strive to ensure every order arrives complete and accurate. Please review the following policy:
- Eligibility for Return: Only unopened, unused, and unexpired products in original packaging may be returned.
- Return Window: Requests must be submitted within 10 business days of delivery.
- Non-Returnable Items: Prescription products, custom kits, and temperature-sensitive shipments are non-returnable.
- Process: Contact support to initiate a return. Once approved, shipping instructions will be provided.
- Refunds: Refunds are processed within 5–7 business days after the returned items are inspected. Shipping fees are non-refundable.
Support
We are here to help with any account, ordering, or fulfillment questions.
- support@providerportal.com
- (800) 123-4567
- Ticket System: Submit a support ticket through your portal dashboard.
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST
For urgent issues outside of business hours, please leave a message and our team will respond promptly on the next business day.
Frequently Asked Questions
Accounts & Access
The portal is for licensed businesses, providers, and organizations that need to purchase medical equipment and supplies in bulk. It is not open to individual consumers.
Click Register on the login page, complete the business registration form, and submit your credentials. Once approved, you’ll be able to view pricing and place orders.
Yes. After your main account is approved, you can request additional sub-accounts for team members.
Ordering & Products
Our catalog includes durable medical equipment (DME), pharmacy-adjacent supplies, and related healthcare products.
Minimum order quantities vary by product. Item details will show any specific requirements.
Yes. Our team can work with you to build custom bundles. Contact support for details.
Payments
We accept major credit/debit cards, ACH payments, and HSA/FSA cards. All orders must be paid in full at checkout.
At this time, all orders are prepaid. Net terms are not currently offered.
Support
Support is available by phone, email, or through the portal ticket system.
• Email: admin@ohcpharmacy.com
• Phone: 800-674-4440
• Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Shipping & Fulfillment
We currently ship to business addresses within the United States.
Standard orders typically ship within 1–2 business days. Shipping times may vary depending on product availability.
Tracking information will be emailed once your order ships. You can also view shipment status in your account dashboard.