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Frequently Asked Questions

Accounts & Access

The portal is for licensed businesses, providers, and organizations that need to purchase medical equipment and supplies in bulk. It is not open to individual consumers.

Click Register on the login page, complete the business registration form, and submit your credentials. Once approved, you’ll be able to view pricing and place orders.

Yes. After your main account is approved, you can request additional sub-accounts for team members.

Ordering & Products

Our catalog includes durable medical equipment (DME), pharmacy-adjacent supplies, and related healthcare products.

Minimum order quantities vary by product. Item details will show any specific requirements.

Yes. Our team can work with you to build custom bundles. Contact support for details.

Payments

We accept major credit/debit cards, ACH payments, and HSA/FSA cards. All orders must be paid in full at checkout.

At this time, all orders are prepaid. Net terms are not currently offered.

Support

Support is available by phone, email, or through the portal ticket system.
    •    Email: admin@ohcpharmacy.com
    •    Phone: 800-674-4440
    •    Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Shipping & Fulfillment

We currently ship to business addresses within the United States.

Standard orders typically ship within 1–2 business days. Shipping times may vary depending on product availability.

Tracking information will be emailed once your order ships. You can also view shipment status in your account dashboard.

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